Great Customer Service Starts in the Restroom!

Outstanding: Dear friends of mine owned a restaurant many years ago and I would regularly see the husband in the mens restroom – cleaning! The restroom ALWAYS looked spotless and smelled amazing! And the food, service and host/hostess greetings were equally professional, friendly and clean. Problem: They eventually sold the restaurant to a new set … Read more…

How Weird Are You? And Other Zappos Interview Questions

Zappos.com’s Core Values (video excerpt): Deliver WOW Through Service Embrace and Drive Change Create Fun and a Little Weirdness Be Adventurous, Creative, and Open-Minded Pursue Growth and Learning Build Open and Honest Relationships With Communication Build a Positive Team and Family Spirit Do More with Less Be Passionate and Determined Be Humble All which you … Read more…

Toastmasters Humorous Speech Contest – Inspiration from Jeanne Robertson

I’m entering my very first Toastmasters speech contest as an actual contestant on Sept 9, 2010 in Sacramento, CA. It’s the Humorous Speech Contest and I’ve been jotting down ideas for the last week. And, of course, my eyes and ears are wide-open to what makes a humorous speech work. I just ran across this … Read more…

Public Speaking Can Be a Lucrative Path to More Business!

Give a speech. Win a client. As simple—or even scary—as that formula sounds, a host of entrepreneurs have found that conquering public speaking can be the route to more contacts and customers. Impressing people with your expertise at a conference, in a classroom or over the radio can sometimes win more business than making sales … Read more…