Great Customer Service Starts in the Restroom!

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Outstanding: Dear friends of mine owned a restaurant many years ago and I would regularly see the husband in the mens restroom – cleaning! The restroom ALWAYS looked spotless and smelled amazing! And the food, service and host/hostess greetings were equally professional, friendly and clean. Problem: They eventually sold the restaurant to a new set […]

How Weird Are You? And Other Zappos Interview Questions

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Zappos.com’s Core Values (video excerpt): Deliver WOW Through Service Embrace and Drive Change Create Fun and a Little Weirdness Be Adventurous, Creative, and Open-Minded Pursue Growth and Learning Build Open and Honest Relationships With Communication Build a Positive Team and Family Spirit Do More with Less Be Passionate and Determined Be Humble All which you […]

Public Speaking Can Be a Lucrative Path to More Business!

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Give a speech. Win a client. As simple—or even scary—as that formula sounds, a host of entrepreneurs have found that conquering public speaking can be the route to more contacts and customers. Impressing people with your expertise at a conference, in a classroom or over the radio can sometimes win more business than making sales […]

 
 
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