Business Owner Fighting with Customer = Complete Waste of Time

By Life Coach Reid Walley | Published: July 28, 2010

This is when you need a life/business coach:

Years ago a business-owner friend of mine mentioned she had successfully “won” an email argument with a customer that was an asshole. The email exchange lasted for 4 hours. The upside: my business-owner friend felt vindicated. She couldn’t let it go, she “had” to put him in his place. The downside: she couldn’t let it go, she “had” to put him in his place.

She couldn’t walk away and let it go. She was so angry that she ended up wasting 4 hours of her life YELLING IN ALL CAPS! Those were 4 hours that should have been devoted to sales, marketing, employee training and managing her business. All because she couldn’t control her emotions – and she hated that she couldn’t control her emotions. Which pissed her off long after she had “won” the email battle.

This is when you need a life/business coach!

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This entry was posted in Business Coaching, Life Coaching and tagged Anger, Business Coaching, Customer Service, Emotions, Life Coaching, Self Esteem, Self-Control. Bookmark the permalink. Post a comment or leave a trackback: Trackback URL.

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