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Swoop in on your business competition!

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I posted on Twitter that I was searching Dreamstime.com for images of “water ripples” for my Dad’s next book cover design. And 90 minutes later – BOOM – a competitor swoops in and offers me similar/same images of “water ripples” @ReidWalley Hey would u like it to give it a try at 123RF.com? bit.ly/LUlymR are […]

Customer service – Not just for customers anymore

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Customer service is one of the new frontiers for intimate relationships, as well as family and friends. Customer service isn’t just for customers and social media – it’s for your marriage, your business partners, your employees, your vendors, your co-workers, your family and friends. Customer service is YOU being nice to the cashier who’s having […]

Chris Brogan’s speech at New England XPO – Excerpts

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Chris Brogan’s speech at New England XPO (excerpts): Mobile matters a great deal! 16pt plain-text “rules” in mobile, especially as consumers age. Web-enable your store’s location: Google.com/Places (add your physical store). >10% of complaints about a store experience – actually Tweeted from within the store Facebook: fastest-growing segment is 31-60 year olds, mostly women (to […]

 
 
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