• dreamstimefree_12202647-eagle-tn

Swoop in on your business competition!

By |June 12th, 2012|

I posted on Twitter that I was searching Dreamstime.com for images of “water ripples” for my Dad’s next book cover design. And 90 minutes later – BOOM – a competitor swoops in and offers me similar/same images of “water ripples”

@ReidWalley Hey would u like it to give it a try at 123RF.com? bit.ly/LUlymR are the […]

  • Old Books and Magnifier

There’s gotta be something better than this 75 year old book!

By |December 26th, 2011|

Is there a modern equivalent to Dale Carnegie’s How to Win Friends & Influence People? I mean, c’mon, it was published way back in 1936. They barely had cars, electricity or TV back then. Heck, the era that AMC’s Mad Men portrays hadn’t even happened yet. There was no Internet, no e-commerce, no social media […]

“I’m sorry, what?” asked the distracted Wells Fargo cashier

By |November 7th, 2011|

All 4 Wells Fargo cashiers were immersed in a group conversation about Facebook and the weekend’s party when I walked in. And they continued with their group chat while I was standing at the window, looking directly at one of the cashiers, explaining that I wanted to withdraw some cash.

Nobody said hello. Nobody acknowledged I […]

Customer experience is the new brand – Dustin Curtis

By |June 21st, 2011|

I’m not referring to a brand as a logo and a typeface. I’m referring to the new kind of brand, the one is formed by the entire experience of a customer’s interaction. That experience gets branded into his or her memory and leaks into the buzz of modern culture. If you […]