If you have the guts to say something supportive and productive, you both win! Whatever you say, they hear. And whatever you say, you hear.
Make whatever you say worth hearing, worth following, worth repeating. Because the other person’s gonna hear it, your brain’s gonna follow it and somebody’s Facebook Wall is gonna repeat it.
Have the guts to say something helpful!
Just met a cool woman, Ashley, who discovered that she loves organic chemistry and is getting her degree. Her Organic Chem subject was really frustrating at first, but after persisting she discovered that she really loves it. And she’s good at it!
By finding her strengths, Ashley discovered she’s a Superhero!
She admits never having a similar strength or persistence for fashion design, like her sister. In fact, given the options between Organic Chem and fashion, fashion would always remain a frustrating subject for Ashley no matter how much effort she put into it. Her sister, on the other hand, has a knack for it and is putting all of her energies into it.
Ashley and her sister both work equally hard. But if they’re gonna spend 14-hour days in their careers, they’ll be so much more productive, creative and successful utilizing their strengths.
Superheroes know exactly what their strengths are!
Seeing what your strengths are, in black and white, can be very helpful. Get a head start with Strengths Finder 2.0 by Tom Rath
I’m not referring to a brand as a logo and a typeface. I’m referring to the new kind of brand, the one is formed by the entire experience of a customer’s interaction. That experience gets branded into his or her memory and leaks into the buzz of modern culture. If you can’t make a good customer experience from start to finish, you’ve failed to generate brand value that will attract customers to come back for repeat business and tell their friends to come back, too. That’s how good customer experience directly affects the bottom line.
Increasingly bad customer experience seems to be a leading indicator of decreasing revenue. We saw this effect at Circuit City, when a new CEO fired every expert sales associate in the organization and hired new, cheaper, inexperienced ones who didn’t know what they were doing. Customers left the stores with incorrect information or with their questions unanswered. They went to Best Buy instead.
Original post: http://www.dustincurtis.com/dear_dustin_curtis.html
Customer service is one of the new frontiers for intimate relationships, as well as family and friends. Customer service isn’t just for customers and social media – it’s for your marriage, your business partners, your employees, your vendors, your co-workers, your family and friends. Customer service is YOU being nice to the cashier who’s having a bad day. It’s for ALL of your relationships.
I like what Tony Robbins has to say about relationships. It’s also the best type of customer service – giving, not taking.
“Some of the biggest challenges in relationships come from the fact that most people enter a relationship in order to get something: they’re trying to find someone who’s going to make them feel good. In reality, the only way a relationship will last is if you see your relationship as a place that you go to give, and not a place that you go to take.” – Anthony Robbins
Like a relationship that’s almost certainly doomed to fail, you can’t just show up to run a marathon and hope you’ll figure out the next 26.2 miles along the way. You’ll ruin yourself.
Whether it’s a relationship or a marathon, you gotta add training to your life’s already busy schedule – no excuses: run 5 miles before work, 12 miles on the weekends. Adding more miles, more stamina, over time. Learn better running techniques, mental “push-through” exercises and join running groups, if that helps.
And even though you can train for a marathon alone, you can’t train for a successful relationship alone. You “both” have to train. Your relationship has a much more difficult time crossing the finish line if only one of you makes the effort to train. Is your partner simply interested in “having a good time and seeing where it goes”? Or are they serious about winning the race? If they’re not interested in training, they’re not interested in winning.
Running a relationship is like running a marathon. It requires training!
StrengthsFinder 2.0: A New and Upgraded Edition of the Online Test from Gallup's Now, Discover Your Strengths