Tag Archives: Business Coach

Life Coach – “The Truth About You: Your Secret to Success” by Marcus Buckingham

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The Truth About You: Your Secret to Success by Marcus BuckinghamThe Truth About You: Your Secret to Success by Marcus BuckinghamThe Truth About You: Your Secret to Success

Marcus Buckingham has a very practical “finding your passion” technique that I just started introducing into my life as well as my life coaching client’s lives: “ReMemo – the technique of revealing your strengths using your everyday experiences!” Finding your passion is a matter of spending one week and keeping a log of your emotional reaction to each activity as it comes up. Write down the activity, and check whether you feel “energized” or “weakened.” It’s refreshing and simple!

Personally, I feel very energized when I’m producing fashion photo shoots, among other fun things. I’ve produced a handful over the past few years and really get a kick out of bringing people who enjoy what they’re doing together for a project – photographers, models, hair stylists, makeup artists and designers. I also love discovering new modeling talent and introducing them to my trusted photographer David Howe and having him assess and educate them about posing, lighting, professionalism and attitude. Producing fashion photo shoots, workshops and promoting talent definitely makes me feel “energized.”

I first heard about Marcus Buckingham and ReMemo at the end of October 2008 through Susan Bratton’s DishyMix podcast: “Episode 70: Marcus Buckingham on The Truth About You, Career Intervention on Oprah and the Strength’s Revolution.”

About the Author: Marcus Buckingham is a multi-million-copy, best-selling author with over 3.6 million copies of his landmark bestsellers in print. Drawing on more than 150,000 interviews collected by Gallup over the previous 25 years, he developed the thesis for his strengths message that is changing the way the world approaches life and work. He has been the subject of in-depth profiles in the New York Times, Fortune, and Fast Company and has consulted with national and international brands, such as Toyota, Coca-Cola, Best Buy, and Wells Fargo. He is also a member of the Secretary of State’s Advisory Committee on Leadership and Management.

The Truth About You: Your Secret to Success by Marcus Buckingham

Business Coach – Customer service presentation for Plato’s Closet Reno employees, part 2

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Business coach customer service research. I just finished my second customer service presentation for Plato’s Closet Reno employees as part of my continuing business coaching research.

Owner, Hillary Schieve, was kind enough to invite me back to present customer service, part 2, and asked when I can present part 3 shortly after we wrapped up.

A quick 5 minute presentation put the employees on track for followup customer service presentations.

First Impressions – How Your Customers Perceive You

Greetings:

- “Hi, welcome to Plato’s Closet. If you have any questions, I’m happy to help.”
- This also helps prevent retail theft, as most thieves prefer not to be noticed upon entering the store.

Smile:

- Dude, smile:)

Attitude:

- Treat customers like your friends. Be friendly☺ “How’s it goin’? Can I help you find anything?”

Empathy:

- Over the years I’ve heard, “I’ll only be nice to customers that are nice to me.”
- Not every customer is happy – sometimes their just goin’ through some stuff and they bring it in the store with them. That’s OK.
- Always smile and be friendly with every customer.
- Angry customers want to be listened to, too.

Proximity:

- When you’re behind the counter: Ask, “How can I help you?” if a customer is near the counter.
- When you’re on the floor: Ask, “Are you finding everything OK?” (even if it means interrupting them while their shopping; even if it means interrupting what you’re doing).

How to Be Successful Online, by Brian Gardner

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Brian Gardner lists 5 things that were essential in establishing his online success in designing Premium WordPress Blog Themes. I also see the life & business coaching benefits of Brian’s list:

1) Establish a game plan
Part of this step is identifying not only what your good at, but also what you enjoy doing. A lot of us are good at our jobs, but if enjoyment isn’t there, life can really be a drag. …it’s essential to map out the direction you want to head. You might stray from time to time, and that’s ok, but keeping your eyes on the prize can really take you there.

2) Get yourself on the map
Take a chance, and email the owner of a site, and ask them if they need a redesign, or if you can offer your services at a discounted rate. …As I look back, there were two sites that I designed which, in my opinion, really helped me and my business take off.

3) Do favors for people
…whether it be to offer assistance at no charge, or simply do work for people at a discounted rate. …when you’re starting out, any exposure is good exposure. …I can recount at least two things I’ve done in the last year for people that have come back tenfold.

How To Be Successful Online, Part 1, by Brian Gardner

4) Be innovative, and take chances
So many of us (myself included) have a tendency to want to “mimic” those who are doing something successful. …but in my opinion it is far better to pioneer a concept, than to be a follower of one that already exists. Be innovative and take chances.

5) Put customer service on the top of your priority list
…I used to see customers on a daily basis, and I made it a point to get to know them – to learn their names, to know what they did, and to do little things for them that mattered. For as long as I am working in a business that deals with customers, I will do my best to put [customers] first. Make sure that they are happy with the product. In addition to that, it’s very important to set up an infrastructure for your business to accommodate your client base. Happy customers can be a huge marketing tool. They spread the word about you and your services and they refer others to your site. In other words, they can really help build your business for you. As long as you are willing to put them first, and to make them feel special.

How To Be Successful Online, Part 2, by Brian Gardner