Swoop in on your business competition!

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I posted on Twitter that I was searching Dreamstime.com for images of “water ripples” for my Dad’s next book cover design. And 90 minutes later – BOOM – a competitor swoops in and offers me similar/same images of “water ripples” @ReidWalley Hey would u like it to give it a try at 123RF.com? bit.ly/LUlymR are […]

Customer service – Not just for customers anymore

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Customer service is one of the new frontiers for intimate relationships, as well as family and friends. Customer service isn’t just for customers and social media – it’s for your marriage, your business partners, your employees, your vendors, your co-workers, your family and friends. Customer service is YOU being nice to the cashier who’s having […]

Don’t Be An Asshole When Something Goes Wrong

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My business cards were delivered 3 days early! Woo-hoo. But they were trimmed off-center, which looks unprofessional. Boo-hoo. PSPrint has a 100% satisfaction guarantee. So I called to complain. Here’s how the phone call went: George: “Hello, this is George with PSPrint, how can I help you?” Me: “Hi, George, happy holidays!” George: “Same to […]

Customer Service Disappointment

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To the Barista who is argumentative and curt with customers, and “doesn’t want to hear it” when a customer says they can show you a receipt: You’re gonna get your ass fired with all that negative attitude. Especially when the employee just coming on for the next shift is always smiling, energetic and nice. In […]

Great Customer Service: “…helps me enjoy the shopping experience!”

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Question: How was our customer service? Answer: “Fantastic. Every time I visit the employees are friendly, helpful, and talkative. They seem to enjoy what they do, and that helps me enjoy the shopping experience!” Plato’s Survey provides custom in-store and Web-based customer surveys for Plato’s Closet franchise owners. http://platossurvey.com/ Are customers saying great things about […]

Great Customer Service Starts in the Restroom!

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Outstanding: Dear friends of mine owned a restaurant many years ago and I would regularly see the husband in the mens restroom – cleaning! The restroom ALWAYS looked spotless and smelled amazing! And the food, service and host/hostess greetings were equally professional, friendly and clean. Problem: They eventually sold the restaurant to a new set […]

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