Swoop in on your business competition!

I posted on Twitter that I was searching Dreamstime.com for images of “water ripples” for my Dad’s next book cover design. And 90 minutes later – BOOM – a competitor swoops in and offers me similar/same images of “water ripples” @ReidWalley Hey would u like it to give it a try at 123RF.com? bit.ly/LUlymR are … Read more…

Customer experience is the new brand – Dustin Curtis

I’m not referring to a brand as a logo and a typeface. I’m referring to the new kind of brand, the one is formed by the entire experience of a customer’s interaction. That experience gets branded into his or her memory and leaks into the buzz of modern culture. If you can’t make a good … Read more…

Customer service – Not just for customers anymore

Customer service is one of the new frontiers for intimate relationships, as well as family and friends. Customer service isn’t just for customers and social media – it’s for your marriage, your business partners, your employees, your vendors, your co-workers, your family and friends. Customer service is YOU being nice to the cashier who’s having … Read more…

My marriage failed because I didn’t treat my wife as well as I treated my customers

Customer service is for your spouse, too! I take full responsibility for the shitty way I treated my wife, regardless of how she treated me. I definitely would have never reacted to my customers the way I yelled and screamed at my wife. I was always much more careful in how I reacted toward my … Read more…

We strive for happiness — not satisfaction. 37signals

The customer service industry is obsessed with “customer satisfaction”. We believe that’s too low a bar. Satisfaction is not a measure of success — it’s just enough to get by. We want our customers to be happy. Happiness is success. Happiness is our goal. 37signals Customer Support Happiness Report

Don’t Be An Asshole When Something Goes Wrong

My business cards were delivered 3 days early! Woo-hoo. But they were trimmed off-center, which looks unprofessional. Boo-hoo. PSPrint has a 100% satisfaction guarantee. So I called to complain. Here’s how the phone call went: George: “Hello, this is George with PSPrint, how can I help you?” Me: “Hi, George, happy holidays!” George: “Same to … Read more…

Great Customer Service: “…helps me enjoy the shopping experience!”

Question: How was our customer service? Answer: “Fantastic. Every time I visit the employees are friendly, helpful, and talkative. They seem to enjoy what they do, and that helps me enjoy the shopping experience!” Plato’s Survey provides custom in-store and Web-based customer surveys for Plato’s Closet franchise owners. http://platossurvey.com/ Are customers saying great things about … Read more…

Great Customer Service Starts in the Restroom!

Outstanding: Dear friends of mine owned a restaurant many years ago and I would regularly see the husband in the mens restroom – cleaning! The restroom ALWAYS looked spotless and smelled amazing! And the food, service and host/hostess greetings were equally professional, friendly and clean. Problem: They eventually sold the restaurant to a new set … Read more…