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Swoop in on your business competition!

By |June 12th, 2012|

I posted on Twitter that I was searching Dreamstime.com for images of “water ripples” for my Dad’s next book cover design. And 90 minutes later – BOOM – a competitor swoops in and offers me similar/same images of “water ripples”

@ReidWalley Hey would u like it to give it a try at 123RF.com? bit.ly/LUlymR are the […]

Customer experience is the new brand – Dustin Curtis

By |June 21st, 2011|

I’m not referring to a brand as a logo and a typeface. I’m referring to the new kind of brand, the one is formed by the entire experience of a customer’s interaction. That experience gets branded into his or her memory and leaks into the buzz of modern culture. If you […]

Customer service – Not just for customers anymore

By |June 11th, 2011|

Customer service is one of the new frontiers for intimate relationships, as well as family and friends. Customer service isn’t just for customers and social media – it’s for your marriage, your business partners, your employees, your vendors, your co-workers, your family and friends. Customer service is YOU being nice to the cashier who’s having […]

My marriage failed because I didn’t treat my wife as well as I treated my customers

By |May 17th, 2011|

Customer service is for your spouse, too!

I take full responsibility for the shitty way I treated my wife, regardless of how she treated me. I definitely would have never reacted to my customers the way I yelled and screamed at my wife.

I was always much more careful in how I reacted toward my customers, but […]