My marriage failed because I didn’t treat my wife as well as I treated my customers

Customer service is for your spouse, too!

I take full responsibility for the shitty way I treated my wife, regardless of how she treated me. I definitely would have never reacted to my customers the way I yelled and screamed at my wife.

I was always much more careful in how I reacted toward my customers, but when I got home I didn’t have to be nice. And that was the problem, I never treated my wife with the same respectful consequence-oriented customer service that I showed my clients.

I would never would have been such an asshole to my customers. But I certainly was one toward my wife.

Good customer service = good relationship.

Crappy customer service = crappy relationship.

Toastmasters International Speech Contest 2011 – Life Coach Reid Walley – 2nd Place Winner


Title: “One Smile”
Contest level: Area
Club: Capital City Toastmasters #142, Sacramento, CA – District 39, Area 51
Contest location: Sutter Cancer Center, Sacramento, CA
Date: Mar 24, 2011

What Does It Take To Have A Successful Relationship?

With all the effort that we put into a college degree – 2 yrs, 4 yrs, 8 yrs, 12 yrs of dedication – what makes us think that we are qualified… truly qualified… to be married?

I thought because I was in love and had watched my parents argue that I was qualified to be married.

  • 50%* of first marriages end in divorce (I’m in this category)
  • 67%* of second marriages end in divorce
  • 74%* of third marriages end in divorce

If our high schools had this kind of drop-out rate, we’d all freak out!

We’re obviously doing something wrong.

Couples that read the same self-help books, at the same time – as if they were study partners – stand a much better chance of maintaining a successful relationship. What are you and your significant other reading?

I see lots of medical students in study groups at my local coffeehouses in Sacramento, CA. There are usually 2-4 study partners. And they study together for hours on end – they read the same books, the same chapters and the same flash cards. When I was married, we never put that kind of time and effort into making our marriage a success. My ex-wife is an amazing, kick-ass woman! It never occurred to us to be our own study group.

*Source: Jennifer Baker of the Forest Institute of Professional Psychology in Springfield, Missouri.