Tag Archives: Self-Control

Business Owner Fighting with Customer = Complete Waste of Time

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This is when you need a life/business coach:

Years ago a business-owner friend of mine mentioned she had successfully “won” an email argument with a customer that was an asshole. The email exchange lasted for 4 hours. The upside: my business-owner friend felt vindicated. She couldn’t let it go, she “had” to put him in his place. The downside: she couldn’t let it go, she “had” to put him in his place.

She couldn’t walk away and let it go. She was so angry that she ended up wasting 4 hours of her life YELLING IN ALL CAPS! Those were 4 hours that should have been devoted to sales, marketing, employee training and managing her business. All because she couldn’t control her emotions – and she hated that she couldn’t control her emotions. Which pissed her off long after she had “won” the email battle.

This is when you need a life/business coach!

Why Change Is So Hard: Self-Control Is Exhaustible ~ Dan Heath

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(Always great insight from Dan Heath, author of “Switch” and “Made to Stick.”)

You hear something a lot about change: People won’t change because they’re too lazy. Well, I’m here to stick up for the lazy people. In fact, I want to argue that what looks like laziness is actually exhaustion. The proof comes from a psychology study that is absolutely fascinating.

So picture this: Students come into a lab. It smells amazing—someone has just baked chocolate-chip cookies. On a table in front of them, there are two bowls. One has the fresh-baked cookies. The other has a bunch of radishes. Some of the students are asked to eat…

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(http://www.fastcompany.com/video/why-change-is-so-hard-self-control-is-exhaustible)