“We’d bet that by being good to our employees — for instance, …spending heavily on personal development — we would be able to offer better service than our competitors.”
~ Tony Hsieh, CEO, Zappos.com
From his new book “Delivering Happiness: A Path to Profits, Passion, and Purpose”
by Dave Logan, John King, Halee Fischer-Wright
“Tribal Leadership” – Highly recommended by Zappos.com CEO, Tony Hsieh.
A Gift from Zappos.com. Why is Zappos.com offering this audio book for free?
At Zappos.com, our #1 focus is our company culture. We believe that if we get the culture right, most of the other stuff, like great customer service and an enduring brand, will happen naturally on its own.
We found that “Tribal Leadership” describes many of the steps that we took intuitively to build the Zappos culture. We’re offering it for free to help others build great company cultures as well!
https://shopping.zappos.com/tribal/ (super-easy free signup is required)