Business Coach – Customer service presentation for Plato's Closet Reno employees, part 2

Business coach customer service research. I just finished my second customer service presentation for Plato’s Closet Reno employees as part of my continuing business coaching research. Owner, Hillary Schieve, was kind enough to invite me back to present customer service, part 2, and asked when I can present part 3 shortly after we wrapped up. … Read more

Business success at Engine Yard due to everyone's efforts to add value to the customer!

My brother, Lance Walley, is a very smart businessman. He is the co-founder and CEO of Engine Yard, based in San Francisco, which provides fully-managed Ruby and Rails hosting and deployment. Lance recently mentioned the reason for Engine Yard’s success was due to every employee’s efforts: “I want to note that we wouldn’t be in … Read more

Leadership Conversation at Harvard Business School – Charlie Rose

Charlie Rose (Show Date: Oct 20, 2008): A conversation about leadership (and management) at the Harvard Business School centennial celebration with John Doerr – venture capitalist, Kleiner Perkins Caufield & Byers, Jeffrey Immelt – chairman and CEO, General Electric, Anand Mahindra – vice-chairman and managing director, Mahindra & Mahindra, Meg Whitman – former CEO, Ebay … Read more

Life Coach – Randy Pausch Lecture: Time Management

Randy Pausch Lecture: Time Management Time management from Randy Pausch, whose doctors gave him 3-6 months left to live due to pancreatic cancer. A VERY practical approach to time management.

How to Be Successful Online, by Brian Gardner

Brian Gardner lists 5 things that were essential in establishing his online success in designing Premium WordPress Blog Themes. I also see the life & business coaching benefits of Brian’s list: 1) Establish a game plan Part of this step is identifying not only what your good at, but also what you enjoy doing. A … Read more

Advertising Age columnist and author of "Satisfied Customers Tell Three Friends, Angry Customers Tell 3000," Pete Blackshaw, cited my comment

August 25, 2008 Advertising Age columnist and author of “Satisfied Customers Tell Three Friends, Angry Customers Tell 3000” (listening matters, credibility is king, and service is the best form of marketing), Pete Blackshaw, cited my comment along with people at Ogilvy advertising, Edelman PR and Tim Heath, Professor of Marketing, Miami of Ohio. I’m super … Read more