Leadership Conversation at Harvard Business School – Charlie Rose

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Charlie Rose (Show Date: Oct 20, 2008): A conversation about leadership (and management) at the Harvard Business School centennial celebration with John Doerr – venture capitalist, Kleiner Perkins Caufield & Byers, Jeffrey Immelt – chairman and CEO, General Electric, Anand Mahindra – vice-chairman and managing director, Mahindra & Mahindra, Meg Whitman – former CEO, Ebay …

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Advertising Age columnist and author of "Satisfied Customers Tell Three Friends, Angry Customers Tell 3000," Pete Blackshaw, cited my comment

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August 25, 2008 Advertising Age columnist and author of “Satisfied Customers Tell Three Friends, Angry Customers Tell 3000” (listening matters, credibility is king, and service is the best form of marketing), Pete Blackshaw, cited my comment along with people at Ogilvy advertising, Edelman PR and Tim Heath, Professor of Marketing, Miami of Ohio. I’m super …

Advertising Age columnist and author of "Satisfied Customers Tell Three Friends, Angry Customers Tell 3000," Pete Blackshaw, cited my comment Read More »

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