Business Owner Fighting with Customer = Complete Waste of Time
This is when you need a life/business coach:
Years ago a business-owner friend of mine mentioned she had successfully “won” an email argument with a customer that was an asshole. The email exchange lasted for 4 hours. The upside: my business-owner friend felt vindicated. She couldn’t let it go, she “had” to put him in his place. The downside: she couldn’t let it go, she “had” to put him in his place.
She couldn’t walk away and let it go. She was so angry that she ended up wasting 4 hours of her life YELLING IN ALL CAPS! Those were 4 hours that should have been devoted to sales, marketing, employee training and managing her business. All because she couldn’t control her emotions – and she hated that she couldn’t control her emotions. Which pissed her off long after she had “won” the email battle.
This is when you need a life/business coach!