Find me on Nostr: npub12jatzvy6sazrz2qf6d0wn2w4ffr5rmd6rqwemgwqhlj0vqs0y6aqrs9mh9
Cap City Squeeze juice bar in Sacramento makes delicious, freshly juiced awesomeness! It is so good! And I only live 5 minutes away! Searched Google to see what time they close: 6:00 p.m. Checked my watch: 5:20 p.m. Cool! Arrived at 5:25, only to be greeted with blaring music (much louder than usual) and all…
I posted on Twitter that I was searching Dreamstime.com for images of “water ripples” for my Dad’s next book cover design. And 90 minutes later – BOOM – a competitor swoops in and offers me similar/same images of “water ripples” @ReidWalley Hey would u like it to give it a try at 123RF.com? bit.ly/LUlymR are…
Is there a modern equivalent to Dale Carnegie’s How to Win Friends & Influence People? I mean, c’mon, it was published way back in 1936. They barely had cars, electricity or TV back then. Heck, the era that AMC’s Mad Men portrays hadn’t even happened yet. There was no Internet, no e-commerce, no social media…
All 4 Wells Fargo cashiers were immersed in a group conversation about Facebook and the weekend’s party when I walked in. And they continued with their group chat while I was standing at the window, looking directly at one of the cashiers, explaining that I wanted to withdraw some cash. Nobody said hello. Nobody acknowledged…
I’m not referring to a brand as a logo and a typeface. I’m referring to the new kind of brand, the one is formed by the entire experience of a customer’s interaction. That experience gets branded into his or her memory and leaks into the buzz of modern culture. If you can’t make a good…
Customer service is one of the new frontiers for intimate relationships, as well as family and friends. Customer service isn’t just for customers and social media – it’s for your marriage, your business partners, your employees, your vendors, your co-workers, your family and friends. Customer service is YOU being nice to the cashier who’s having…
Chris Brogan’s speech at New England XPO (excerpts): Mobile matters a great deal! 16pt plain-text “rules” in mobile, especially as consumers age. Web-enable your store’s location: Google.com/Places (add your physical store). >10% of complaints about a store experience – actually Tweeted from within the store Facebook: fastest-growing segment is 31-60 year olds, mostly women (to…
Customer service is for your spouse, too! I take full responsibility for the shitty way I treated my wife, regardless of how she treated me. I definitely would have never reacted to my customers the way I yelled and screamed at my wife. I was always much more careful in how I reacted toward my…