Customer happiness IS the new business ROI (return on investment)
The next book on my reading list is “Delivering Happiness: A Path to Profits, Passion, and Purpose” by Zappos.com founder Tony Hsieh – http://amzn.to/91RXqb.
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The next book on my reading list is “Delivering Happiness: A Path to Profits, Passion, and Purpose” by Zappos.com founder Tony Hsieh – http://amzn.to/91RXqb.
People don’t go running, screaming about something that is “ok”. People don’t spread mediocrity. People spread great stuff. People spread emotion. Look at what gets shared on Facebook, or retweeted on Twitter. Funny stuff, brilliant knowledge-filled posts, sad things, stuff that angers you. Repeat after me: People. Spread. Emotion. Take a stand. Have a freakin…
Original post: http://ethanbloch.com/richard-branson-on-hiring Hire for attitude – academic qualifications are fine, but “having savvy is much more important than having a formal education. The things you learn only complement who you are.” Share this post: Share on Facebook Share on Twitter Share on Reddit Share on LinkedIn Share on Email
Rocketship.fm interviews with my brother, Lance Walley, CEO of Chargify.com Lance Walley of Chargify (Part 1): Pioneering the Rails Community with Engine Yard (Episode length 28:12) Michael Sacca and Joelle Goldman talk to Lance about the early days of Engine Yard, pioneering the RoR movement, and lessons learned about hiring friends. Lance Walley of Chargify (Part 2): Navigating…
“Great businesses [and individuals] have a point of view, not just a product or service. You have to believe in something. A strong stand is how you attract superfans. They point to you and defend you. If no one’s upset by what you’re saying, you’re probably not pushing hard enough. (And you’re probably boring, too.)”…
Out of Arnold Schwarzenegger’s 6 Rules for Success, it’s his First Rule for Success that is going to upset parents and teachers the most! GOOD! Too many poor souls follow their parent’s and teacher’s expectations and demands right into fucking mediocrity. Even the best-intentioned parents and teachers can hold you back simply because they do not…
Work-life balance, says Nigel Marsh, is too important to be left in the hands of your employer. At TEDxSydney, Marsh lays out an ideal day balanced between family time, personal time and productivity — and offers some stirring encouragement to make it happen. Share this post: Share on Facebook Share on Twitter Share on Reddit…