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“Great businesses [and individuals] have a point of view, not just a product or service. You have to believe in something. A strong stand is how you attract superfans. They point to you and defend you. If no one’s upset by what you’re saying, you’re probably not pushing hard enough. (And you’re probably boring, too.)”
~ Rework, page 43
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Store owners: sometimes your customer service training SUCKS! Your employees cannot make this kind of a statement to a customer without it making YOU look like an idiot! “I’m only nice to them if they’re nice to me!” This attitude is “very common” among employees, and is why most customer service SUCKS! Train your employees…
Lesson [from Roger Ebert]: Your passion can carry you through hardships. If even a fraction of that passion spills into your content, the potential to build your audience and develop true fans is huge. Don’t phone it in. Bare your soul. Engage. Excerpt from “What All Content Creators Need to Learn From Roger Ebert,” by…
“I think most people have a real fear of being judged by others,” my friend, Lucy Garcia Robles, insightfully observed while attending our Toastmasters speech contest last night. I agreed that at this speech contest I “wanted” to be judged – positively, of course – and win 1st place (which I did). For me, my…
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Intuition isn’t stupid, I am. If I date the wrong person, I’m to blame. I’m the full-on sucka! I have 6 senses to help me navigate all this shit. SIX! If I can’t make a “should I stay or should I go” decision with 6 senses stabbing me in the face all the time, I’m a complete moron!
“I love this Reid!! The day I stopped requiring things from my friends, my relationships blossomed!!! I am so thankful to not need this manipulation in my life! If you love me then you will do everything necessary to live your best life and find true happiness! Okay, now no more manipulation!!! LOL.” – Corrie…
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