Outstanding: Dear friends of mine owned a restaurant many years ago and I would regularly see the husband in the mens restroom – cleaning! The restroom ALWAYS looked spotless and smelled amazing! And the food, service and host/hostess greetings were equally professional, friendly and clean.
Problem: They eventually sold the restaurant to a new set of owners and within one week the RESTROOM SMELLED BAD!
Conclusion: Great customer service starts in the restroom. It’s where the public experiences who you “really” are!