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If you’re a business owner, please take a look at this video and learn a lesson or two on how to genuinely apologize to customers when you screw up – and you will, repeatedly. It’s invaluable.
Original post on Tech Crunch “Groupon CEO Andrew Mason Sorry For Osechi Snafu: “We Really Messed Up”
“If your actions inspire others to dream more, learn more, do more and become more, you are a leader.” ~ John Quincy Adams Share this post: Share on Facebook Share on Twitter Share on Reddit Share on LinkedIn Share on Email
The biggest deal breaker is our individual selves, as we, individually, are the reason we get “into” or “out of” most situations. We decide our own happiness or misery. You decide whether to go on a second, third or forth date with somebody. You decide whether to leave a bad relationship today, tomorrow or never….
My business cards were delivered 3 days early! Woo-hoo. But they were trimmed off-center, which looks unprofessional. Boo-hoo. PSPrint has a 100% satisfaction guarantee. So I called to complain. Here’s how the phone call went: George: “Hello, this is George with PSPrint, how can I help you?” Me: “Hi, George, happy holidays!” George: “Same to…
Free audio version of Tribal Leadership (highly recommended by Zappos.com CEO Tony Hsieh) http://about.zappos.com/tribal Zappos.com has partnered with the authors of Tribal Leadership to bring you the audio version of the book for free! We’ve included a special audio foreword featuring Tony Hsieh, CEO of Zappos.com, having a conversation with Dave Logan, co-author of Tribal…
Life Coaching; Business Coaching: My brother, Lance, got what he wanted simply by asking for it! The following advice came from his friend, Tem. “Everything is clearer and faster when you just decide what you really want and go for it or go for broke.” And the follow-up lesson is: “Be willing to walk; don’t…
What’s the ROI (return on investment) of having “manners” and [employees] “smiling” at the register? It’s HUGE! http://garyvaynerchuk.com/post/894991073/the-word-media-is-wrong-i-really-think-much-like Share this post: Share on Facebook Share on Twitter Share on Reddit Share on LinkedIn Share on Email
