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This lively RSA Animate, adapted from Dan Pink’s talk at the RSA, illustrates the hidden truths behind what really motivates us at home and in the workplace. Share this post: Share on Facebook Share on X (Twitter) Share on Reddit Share on LinkedIn Share on Email
Business Coaching – Tribal Leadership Book – Free Audio Download
“Tribal Leadership: Leveraging Natural Groups to Build a Thriving Organization” by Dave Logan, John King, Halee Fischer-Wright FREE AUDIO VERSION of the entire book courtesy of Zappos.com “Tribal Leadership” – Highly recommended by Zappos.com CEO, Tony Hsieh. A Gift from Zappos.com. Why is Zappos.com offering this audio book for free? At Zappos.com, our #1 focus…
Store Owners: BAD Customer Service Is YOUR Fault!
Bad customer service ALWAYS reflects embarrassingly on the store owner and sales! Bad word-of-mouth will kill you! Recent online retail store survey results: “Staff could have been friendlier.” “I had come in with a friend who was selling clothes. My friend was treated well but I was treated as if my business was not important….
Eight Lessons from the life and work of Jack LaLanne – Seth Godin
He bootstrapped himself. A scrawny little kid at 15, he decided to change who he was and how he was perceived, and then he did. The deciding was as important as the doing. He went to the edges. He didn’t merely open a small gym, a more pleasant version of a boxing gym, for instance….
Executive coach – The 7 Habits of Highly Effective People!
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Customer Service Disappointment
To the Barista who is argumentative and curt with customers, and “doesn’t want to hear it” when a customer says they can show you a receipt: You’re gonna get your ass fired with all that negative attitude. Especially when the employee just coming on for the next shift is always smiling, energetic and nice. In…