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When they attack you and you notice that you love them with all your heart, your Work is done.
~ Byron Katie (http://twitter.com/ByronKatie) Share this post: Share on Facebook Share on X (Twitter) Share on Reddit Share on LinkedIn Share on Email
New Year's Resolution – This Year You Are A Public Speaking Badass!
Last year was the last year that you let the fear of public speaking stop you! Last night you made a New Year’s Resolution: This year you are a badass! Contact me and we’ll start a “Screaming Confidence” program designed for you! Share this post: Share on Facebook Share on X (Twitter) Share on Reddit…
Mad Men, Rule #9: "Only boring people are bored!"
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Free World-class Eduction – Khan Academy
Learn almost anything – for free! Khan Academy The Khan Academy is an organization on a mission. We’re a not-for-profit with the goal of changing education for the better by providing a free world-class education to anyone anywhere. All of the the site’s resources are available to anyone. It doesn’t matter if you are a…
Employee: "You've had a bad attitude since you walked in!"
Store owners: sometimes your customer service training SUCKS! Your employees cannot make this kind of a statement to a customer without it making YOU look like an idiot! “I’m only nice to them if they’re nice to me!” This attitude is “very common” among employees, and is why most customer service SUCKS! Train your employees…
My marriage failed because I didn't treat my wife as well as I treated my customers
Customer service is for your spouse, too! I take full responsibility for the shitty way I treated my wife, regardless of how she treated me. I definitely would have never reacted to my customers the way I yelled and screamed at my wife. I was always much more careful in how I reacted toward my…