Advertising Age columnist and author of "Satisfied Customers Tell Three Friends, Angry Customers Tell 3000," Pete Blackshaw, cited my comment
August 25, 2008 Advertising Age columnist and author of “Satisfied Customers Tell Three Friends, Angry Customers Tell 3000” (listening matters, credibility is king, and service is the best form of marketing), Pete Blackshaw, cited my comment along with people at Ogilvy advertising, Edelman PR and Tim Heath, Professor of Marketing, Miami of Ohio. I’m super…