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Reid Walley

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Apology

Business Coaching | Personal coaching

Customer Service & People Service

ByReid Walley April 8, 2010

“Keep in mind that you can’t apologize your way out of being an ass! Even the best apology won’t rescue you if you haven’t earned people’s trust. Everything you do before things go wrong matters far more than the actual words you use to apologize.” ~ Rework, page 239 [amazonshowcase_ac97e5992584c6cbe7efb114eae16783]

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