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A boxer wouldn’t last a single round in the ring if their trainer and team were telling them they should give up, that they’re not smart enough, strong enough or fast enough! You wouldn’t last a single round in your day-to-day life with all that crap in your corner, either. You have a person in…
I’m not referring to a brand as a logo and a typeface. I’m referring to the new kind of brand, the one is formed by the entire experience of a customer’s interaction. That experience gets branded into his or her memory and leaks into the buzz of modern culture. If you can’t make a good…
I Tweeted that I was considering using Mohawk paper for my next business cards. Mohawk then replied to my Tweet and asked which paper I was interested in. Social media is simply a “mind-reading” platform, which allows Mohawk to scan Twitter (using http://search.twitter.com/) for mentions of their name – and then engage with me one-on-one….
Andrew Wicklander’s interview with my brother, Lance. Project Idealism: Podcast Episode #10: Lance Walley of Chargify, Engine Yard, Parallax and more In my latest podcast episode I interviewed Lance Walley, who has been building businesses for over 20 years. Most recently Lance co-founded Chargify – a recurring billing system, and before that EngineYard – a Rails application hosting…
“Hey Reid, want to say thank you for all the business coaching. It has really helped my business and gang prevention ministry grow leaps and bounds. The knowledge, wisdom and resources you have provided have been priceless.” P.S. By the way…. No, Reid did not ask me for this testimony, I just felt compelled to…
Store owners: sometimes your customer service training SUCKS! Your employees cannot make this kind of a statement to a customer without it making YOU look like an idiot! “I’m only nice to them if they’re nice to me!” This attitude is “very common” among employees, and is why most customer service SUCKS! Train your employees…
A Wiki of Social Media Monitoring Solutions: Social Media Monitoring Wiki.
This is when you need a life/business coach: Years ago a business-owner friend of mine mentioned she had successfully “won” an email argument with a customer that was an asshole. The email exchange lasted for 4 hours. The upside: my business-owner friend felt vindicated. She couldn’t let it go, she “had” to put him in…
“There are certain employees that are sooooo much more than just the role they fill! Jess, you are such an amazing person in every way! I am so sad to see you go but so excited for all the adventures your life brings!” – Kasey Christensen, owner, SÜP restaurant, Reno, NV
Written by Audrey Watters / June 17, 2010 Indie pop band OK Go debuted the music video for their song “End Love” this week. And I bet you’ve seen it already. Since its upload to YouTube on Tuesday, the video has had over 400,000 views. Arguably OK Go are the among the masters of the…