Employee: "You've had a bad attitude since you walked in!"

Store owners: sometimes your customer service training SUCKS! Your employees cannot make this kind of a statement to a customer without it making YOU look like an idiot! “I’m only nice to them if they’re nice to me!” This attitude is “very common” among employees, and is why most customer service SUCKS! Train your employees…

Business Coach – Customer service presentation for Plato's Closet Reno employees, part 2

Business coach customer service research. I just finished my second customer service presentation for Plato’s Closet Reno employees as part of my continuing business coaching research. Owner, Hillary Schieve, was kind enough to invite me back to present customer service, part 2, and asked when I can present part 3 shortly after we wrapped up….