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I posted on Twitter that I was searching Dreamstime.com for images of “water ripples” for my Dad’s next book cover design. And 90 minutes later – BOOM – a competitor swoops in and offers me similar/same images of “water ripples” @ReidWalley Hey would u like it to give it a try at 123RF.com? bit.ly/LUlymR are…
I’m not referring to a brand as a logo and a typeface. I’m referring to the new kind of brand, the one is formed by the entire experience of a customer’s interaction. That experience gets branded into his or her memory and leaks into the buzz of modern culture. If you can’t make a good…
Customer service is one of the new frontiers for intimate relationships, as well as family and friends. Customer service isn’t just for customers and social media – it’s for your marriage, your business partners, your employees, your vendors, your co-workers, your family and friends. Customer service is YOU being nice to the cashier who’s having…
Customer service is for your spouse, too! I take full responsibility for the shitty way I treated my wife, regardless of how she treated me. I definitely would have never reacted to my customers the way I yelled and screamed at my wife. I was always much more careful in how I reacted toward my…
The customer service industry is obsessed with “customer satisfaction”. We believe that’s too low a bar. Satisfaction is not a measure of success — it’s just enough to get by. We want our customers to be happy. Happiness is success. Happiness is our goal. 37signals Customer Support Happiness Report
My business cards were delivered 3 days early! Woo-hoo. But they were trimmed off-center, which looks unprofessional. Boo-hoo. PSPrint has a 100% satisfaction guarantee. So I called to complain. Here’s how the phone call went: George: “Hello, this is George with PSPrint, how can I help you?” Me: “Hi, George, happy holidays!” George: “Same to…
To the Barista who is argumentative and curt with customers, and “doesn’t want to hear it” when a customer says they can show you a receipt: You’re gonna get your ass fired with all that negative attitude. Especially when the employee just coming on for the next shift is always smiling, energetic and nice. In…
Question: How was our customer service? Answer: “Fantastic. Every time I visit the employees are friendly, helpful, and talkative. They seem to enjoy what they do, and that helps me enjoy the shopping experience!” Plato’s Survey provides custom in-store and Web-based customer surveys for Plato’s Closet franchise owners. http://platossurvey.com/ Are customers saying great things about…
Outstanding: Dear friends of mine owned a restaurant many years ago and I would regularly see the husband in the mens restroom – cleaning! The restroom ALWAYS looked spotless and smelled amazing! And the food, service and host/hostess greetings were equally professional, friendly and clean. Problem: They eventually sold the restaurant to a new set…