Executive coach – Guy Kawasaki on The Art of Customer Service
Business Coach – Guy Kawasaki on The Art of Customer Service (From http://blogs.openforum.com/2008/12/17/the-art-of-customer-service/) I’m a huge fan of Guy Kawasaki and own a thoroughly highlighted copy of his book, The Art of the Start. The excerpt below is from a chapter in Guy’s new book, Reality Check: The Irreverent Guide to Outsmarting, Outmanaging, and Outmarketing…