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Business Owner Fighting with Customer = Complete Waste of Time

This is when you need a life/business coach: Years ago a business-owner friend of mine mentioned she had successfully “won” an email argument with a customer that was an asshole. The email exchange lasted for 4 hours. The upside: my business-owner friend felt vindicated. She couldn’t let it go, she “had” to put him in…

Why Change Is So Hard: Self-Control Is Exhaustible ~ Dan Heath

(Always great insight from Dan Heath, author of “Switch” and “Made to Stick.”) You hear something a lot about change: People won’t change because they’re too lazy. Well, I’m here to stick up for the lazy people. In fact, I want to argue that what looks like laziness is actually exhaustion. The proof comes from…