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The customer service industry is obsessed with “customer satisfaction”. We believe that’s too low a bar. Satisfaction is not a measure of success — it’s just enough to get by. We want our customers to be happy. Happiness is success. Happiness is our goal.
37signals Customer Support Happiness Report
The 3 things we crave most in life: Happiness Freedom Peace of mind These 3 are always attained by giving them to someone else! Share this post: Share on Facebook Share on X (Twitter) Share on Reddit Share on LinkedIn Share on Email
Totally stoked that my long-time and very dear friend, Hillary Schieve, won this evening’s 2014 election for Reno Mayor – with 61% of the vote. So proud of her vision, optimism and hard work! Hillary has always been an entrepreneur, owns 2 businesses in Reno, sees tech trends a mile away and is a huge…
Customer service is one of the new frontiers for intimate relationships, as well as family and friends. Customer service isn’t just for customers and social media – it’s for your marriage, your business partners, your employees, your vendors, your co-workers, your family and friends. Customer service is YOU being nice to the cashier who’s having…
Starting your own business It’s one thing to try and convince your family that you’re doing the right thing. It’s an entirely different beast trying to get other people to take the plunge with you. Motivation is key If you’re not entirely convinced you can be successful, you won’t be. The thing people most often…
Mixergy.com’s Andrew Warner interviews with my brother, Lance Walley, CEO and co-founder of Chargify.com Lance Walley, the serial entrepreneur behind Chargify and Engine Yard, talks openly about his hits and misses
Web 2.0 Expo NY: Gary Vaynerchuk (Wine Library), Building Personal Brand Within the Social Media Landscape Share this post: Share on Facebook Share on X (Twitter) Share on Reddit Share on LinkedIn Share on Email
