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The customer service industry is obsessed with “customer satisfaction”. We believe that’s too low a bar. Satisfaction is not a measure of success — it’s just enough to get by. We want our customers to be happy. Happiness is success. Happiness is our goal.
37signals Customer Support Happiness Report
In response to Chris Brogan’s post, “A Scary Admission,” on his My Escape Velocity blog: The Law of Attraction can also be viewed as The Law of Filtration – ie: whatever you focus on gets through and everything else gets filtered out. My buddy, David Howe, made his first 6 short films this way. Anybody…
Professor Dan Ariely visits Google’s Mountain View, CA headquarters to discuss his book “Predictably Irrational: The Hidden Forces That Shape Our Decisions.” This event took place on July 1, 2008, as part of the Authors@Google series. In a series of illuminating, often surprising experiments, MIT behavioral economist Dan Ariely refutes the common assumption that we…
Outstanding: Dear friends of mine owned a restaurant many years ago and I would regularly see the husband in the mens restroom – cleaning! The restroom ALWAYS looked spotless and smelled amazing! And the food, service and host/hostess greetings were equally professional, friendly and clean. Problem: They eventually sold the restaurant to a new set…
Life Coaching: Some people hate it when you share your happiness, mainly because they have none of their own to share. So they call your happiness bullshit – sometimes to your face. They may look like they have it all together, they may tell you they have it all together, but their fear is in…
Life Coaching: A friend recently mentioned how much her life was positively changed because of “The 7 Habits of Highly Effective People.” I recommended Stephen Covey’s book a few months ago and she had just finished reading it. “I’m training for a triathlon that’s taking place in California,” she beamed! “The 7 Habits of Highly…
Does that critic or that buyer or that spouse or that girlfriend or that investor really matter as much as you think they do? Read Seth Godin’s full article “Trying to please”: http://sethgodin.typepad.com/seths_blog/2010/06/trying-to-please.html Share this post: Share on Facebook Share on Twitter Share on Reddit Share on LinkedIn Share on Email
